Frequently Asked QuestionsSome of the most asked questions we get
What is HēLēMarketing?
HēLēMarketing is the world’s most popular mobile app maker for small businesses. If you have a small business, HēLēMarketing can help you create a beautiful app quickly and inexpensively.
Why should I create a Mobile App?
A mobile app can increase revenue, customer satisfaction, operational efficiency, social media engagement, visit frequency to your location, and can have many other benefits. The opportunities created by apps for small businesses are valuable and extraordinarily cost-effective.
In addition, mobile technology is growing very quickly, and is already overtaking desktop computing in many places. If you want to connect with your customers, mobile is fast-becoming the most popular channel available.
Who can use HeleMarketing Apps?
No special technical expertise is needed. We will walk you through each step of app creation with our easy-to-use tools. Once your app is published, you can evaluate, edit, and manage your app from your HēLēMarketing Apps dashboard with just a few clicks.
What types of apps can you create?
- iOS apps – that work on Apple devices like iPhones and iPads
- Android apps – that work on Samsung, Google, HTC, and other devices
- Mobile websites (HTML5) – that work on almost any device with a mobile browser
(I’m embarrassed to ask, but what’s an “app?”)
Once upon a time, a mobile phone just made calls. Now, only the most basic mobile phones are call-only. Instead, modern smartphones are powerful mini-computers that can run programs called “apps.”
More specifically, apps are those little square pictures you see when you turn on the average smartphone. Examples include Angry Birds (a game), Gmail (for checking email), Pandora (for streaming music), and WatchESPN (for watching sports). Basically, apps are what make smartphones “smart.”
When your business puts out an app, customers can download it to their smartphone and interact with your business on the go. They can perform whatever functions you choose, from simple things to looking up your phone number, location, or upcoming events, to more complicated things like submitting orders or sending a message to a customer service rep.
What are some fo the features included?
We have a huge wealth of powerful features for you to incorporate into your app! You can view them all here:
List of features
Here are some of the highlights:
- One-Touch Dialing.Customers can call your business with a single click.
- Push Notifications. Send attractive and customized promotions, coupons, and event invites to customers through our advanced push notification system.
- Loyalty Program.Reward your regulars.
- Mobile Shopping Cart. Customers can submit orders directly through your app.
- Food Ordering / Mobile Reservations. If you’ve got a restaurant, you can provide your customers with total convenience.
- Tell-a-Friend. Customers can refer their friends through social media.
- GPS Directions. To lead people right to your location.
- Music Player. If you want to promote your band, your app can become a mobile listening station.
- Custom Email Forms. Get customized email messages out quickly.
- Video. Make the most of your YouTube channel and import video into your app.
- Image Galleries. A photo album of your business.
- Program Integration.Your app can work seamlessly with a huge variety of your favorite apps and tools.
- And so much more!
How do these functions help my business?
- They increase revenue. By making it easy for customers to contact your business, visit your location, hear about promotions, and provide referrals, you can increase your revenue. Because apps are mobile, your customers can do any of these things from any location, which makes your business more accessible than ever before.
- Online orders have been found to be up to 25% larger! This includes orders submitted through apps. Mobile users also submit orders more frequently.
- Mobile coupons are redeemed at 10x the rate of print coupons.
- 70% of people contact a business after a mobile search, but almost half will head to a competing site if the mobile experience is poor
- They increase customer satisfaction. Mobile apps, especially those that include loyalty programs, keep customers happy , which increases customer retention and referral rates .
- Loyalty programs can increase sales by 20% or more!
- They increase social media engagement.By making it easy to post about your business to social media platforms, you make it more likely that a customer will do so. This can turn customers into brand promoters, and help boost revenue.
- Push notifications have been found to lead to a 30% increase in social media engagement.
- They help you compete. Customers have come to expect mobile interaction from almost every business. By offering an app or mobile website, you can get ahead of competitors that do not.
- 20% of quick-service restaurants already have online ordering, and the number is climbing. Don’t get left behind!
- They increase operational efficiency. By letting customers submit orders or customer service requests through your app, you can cut down on phone time for your team members and streamline operations. You can also track activity more easily and find areas to improve.
- Some restaurants are now getting a third of online reservations from mobile users.
- They increase brand loyalty. Having a direct and regular connection channel to customers deepens the bonds between them and your business, boosting loyalty. Mobile loyalty programs increase this even further.
In short, mobile technology is surprisingly powerful and can generate a wealth of opportunities for small businesses.
What services are included with my app?
- Submission to the app store(s) of your choice
- Lifetime support and maintenance of your app
- Regular updates and improvements to your app
- A powerful CMS account to update your app, instantly, at any time
- And more!
How long does it take before my app goes live?
Around ten days.
Once created, we will submit your app to the iTunes App Store or Android Market (as applicable) within 48 hours. It then takes about a week to gain approval. In the highly unlikely event that your app is rejected, we will work with you to make the necessary changes. With HēLēMarketing Apps, approval is guaranteed.